7cuci Privacy Policy — How We Protect Your Data
This Privacy Policy explains how 7cuci collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to managing your data transparently and with full accountability.
Effective Date: 1 January 2026 | Version: 2.0
Information We Collect from Users
When you register or use the 7cuci platform, we collect several categories of information to ensure the service runs smoothly and securely. This data collection is necessary for platform operations and does not exceed what is required for the relevant functions.
Account Information: During registration, we collect your full name, phone number, email address, and other details required to verify your identity. This information is used to manage your account and process transactions.
Payment Information: For deposits and withdrawals in Malaysian Ringgit (RM / MYR), we record transaction details including the payment method used, amount, and timestamp. Full bank account numbers are not stored directly on our servers — processing is handled through payment providers that have undergone security assessments.
Device & Browser Information: Our platform records technical information such as IP address, browser type, operating system, screen resolution, and access time. This data helps us detect suspicious activity and maintain account security.
Usage Data: We log activity within the platform — pages visited, games played, bets placed, and session duration. This data is used for user experience improvements and internal analytics.
Categories of Data Collected
- Personal information: Name, phone number, email
- Payment information: MYR transaction records, deposit methods
- Device information: IP address, browser, operating system
- Activity data: Game history, session duration, pages visited
- Cookies: User preferences, login sessions, analytics
- Communications: Records of customer support interactions
How Your Data Is Used
Platform Operations
Processing registrations, logins, deposits, and withdrawals. Verifying user identity to meet compliance requirements. Sending transaction notifications and important account updates through your registered channels.
Security & Fraud
Detecting and preventing suspicious activity, money laundering, and unauthorised access. Device data and login patterns are automatically analysed to identify anomalies that may put your account at risk.
Service Improvement
Usage data is analysed in aggregate (without identifying individuals) to understand how users interact with the platform. This helps us improve interface design, response times, and the range of games available.
Cookie Usage & Session Tracking
The 7cuci platform uses cookies to enhance the user experience and ensure the platform's core functions run smoothly. Cookies are small text files stored on your device when you visit a website.
We use three types of cookies. Session cookies is temporary and will be automatically deleted when you close your browser — it stores your login information during an active session. Persistent cookies saved for longer to remember your preferences, such as language and display settings, for future visits. Analytics cookies collects anonymous usage data to help us understand traffic patterns and improve the platform.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect login functionality and platform navigation. We do not use cookies to sell user information to third-party advertisers.
Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session | Stay logged in during session | Expires when browser is closed |
| Persistent | Remember user preferences | Up to 12 months |
| Analytics | Anonymous usage data | Up to 24 months |
Data Storage, Security & Third-Party Sharing
How Your Data Is Stored & Protected
7cuci user data is stored on servers protected with industry-standard encryption. Access to the user database is restricted to authorised personnel only, and all access is logged for audit purposes.
Sensitive information such as passwords is stored in hashed form and cannot be read as plain text — meaning even internal staff cannot view your actual password.
Your data is retained for as long as your account remains active. After account closure, transaction records are kept for the period required under Malaysian law before being permanently deleted.
Third-Party Sharing
7cuci does not sell, rent, or share users' personal information with third parties for marketing or advertising purposes without your explicit consent.
However, certain information may be shared in the following situations:
- Payment service providers — to process deposits and withdrawals in MYR
- Game providers — session information required to run games
- Legal authorities — when required by Malaysian law or court order
- Fraud investigation — to protect other users and the integrity of the platform
Your Rights as a User of This Platform
7cuci users have clear rights regarding their personal data. Below are those rights and how to exercise them.
Data Access Rights
You have the right to request a copy of the personal information we hold about you. This includes registration details, transaction history, and account activity records. Requests can be submitted via our support email and will be processed within the stipulated timeframe.
Right to Correction
If any information in your account is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly from your account dashboard, while changes to core identity information may require additional verification.
Right to Deletion
You may request account closure and deletion of your personal data. Please note that certain data — particularly financial transaction records — may need to be retained for a legally prescribed period before it can be permanently deleted.
How to Exercise Your Rights
To exercise any of the rights above, contact the 7cuci support team by email at [email protected]. Include your account details and the type of request you wish to make. We will verify your identity before processing any request related to personal data. You may also refer to the FAQ page for further guidance.
Policy Updates & How to Contact Us
7cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Whenever an amendment is made, the "Effective Date" at the top of this page will be updated accordingly.
It is your responsibility to review this page periodically. Continued use of the 7cuci platform after any amendments are published constitutes your acceptance of the updated policy. For significant changes, we may send notifications via email or in-app alerts.
This Privacy Policy is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA). Any disputes relating to data privacy shall be resolved in accordance with the procedures set out under the relevant legislation.
Contact Us for Privacy Enquiries
-
Support Email [email protected] — for data access, correction, or account deletion requests
-
FAQ Check FAQ page for answers to the most frequently asked privacy questions
-
Terms & Conditions Read terms and conditions platform for full details on usage guidelines
Have More Questions About Your Data Privacy?
Check our FAQ page for quick answers, or log in to your 7cuci account to manage your privacy settings and personal information directly.